Our most asked questions and their answers - if you need further clarification, please don't hesitate to reach out.
EVENTS
Q: Do you allow decorations?
A: Yes, we are very flexible in regards to decorating. We ask that your decor doesn’t involve glitter or confetti. Please no use of tacks or command strips or anything that may damage the walls. Real candles are allowed.
Q: If we rent event space, can we use the hotel amenities?
A: Per Hilton policy, you will need to be a registered guest of the hotel in order to utilize the amenities such as the pool or fitness center.
Q: Do you require a deposit? Is it refundable?
A: Typically, we do require a deposit to host your event. This amount is then applied to your final bill. All deposits are non-refundable as they secure your space for that date.
Q: When do we need to have a final guest count?
A: We will need an estimated head count at the time of booking your event in order to ensure we book enough space. If you’re having your event catered by us, we will need a final head count no later than one-week prior to your event. Pricing will be determined by the number given at that time.
GROUP BLOCKS
Q: How many rooms are required to book a group block?
A: Group bookings can be made for a minimum of 5 rooms and a starting maximum of 15 rooms.
Q: What if we need more than 15 rooms?
A: Our typical policy is to block 15 rooms to start. Once the initial contracted rooms are booked, we can assess adding additional based on the hotel's availability at that time. Additional rooms cannot be guaranteed, but we will do our best to accomodate.
Q: Do we have to pay a deposit? Is there a penalty for rooms not taken?
A: No, we don't require any form of a deposit and there is no penalty for any rooms not taken. In lieu of a deposit, we set a cut-off date (typically 30 days prior to arrival) in which any rooms not taken will be released back into general inventory. Any discounted rates will not be honored once the block has dropped off.
Q: Will all the rooms be next to each other?
A: That is a common misconception about hotel room blocks. The rooms will be randomly assigned on the day of arrival, based on what rooms are vacant at that time. We do our best to accommodate any requests or preferences, but it can not be guaranteed.
HOTEL
Q: Do you allow animals?
A: Yes, we are pet friendly. There is a non-refundable fee based on length of stay (not applicable to service animals).
Q: What is the hold for incidentals?
A: Upon arrival, we authorize the full amount of the stay in addition to a $20 incidental hold. This may be used to purchase items from the lounge or treat shop. If nothing is purchased and there are no issues with your room upon inspection, the hold will be released upon check-out. It may take a few business days to be reflected in your account, based on your individual bank.
Q: What is the parking situation?
A: We have a private parking lot, large enough to accommodate hotel and event guests.
We have one EV charging station available for guests only.
Oversized trucks can park horizontally along the back spots.
Q: Do you allow early check-in/out?
A: Early arrivals are based on availability. If we are able to get you into your room earlier than the standard 3pm check-in time, we will, but it cannot be guaranteed.
If you know you will be needing to utilize the room for any reason prior to 3pm, we recommend booking the night before, so you have access as soon as you need it.
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Late departures (within reason) are allowed on a first come first serve basis, if we are able to accommodate. If not, you're welcome to occupy the public spaces as long as you need to, after your room is vacated at the standard 11am check-out time.